Política de privacidad
Privacy policy
1. Introduction
At Open Project, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Open Project Studios Ltd collects, uses, stores and shares personal data when you visit our website, create or access a customer account, place an order or communicate with us.
Open Project Studios Ltd is registered in England and Wales under company number 17443895.
Our registered office is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.
We are responsible for deciding how personal information collected through our business is used, except where another organisation acts as an independent data controller.
Our website is www.openprojectstudios.com.
For privacy-related enquiries, contact customerservice@openprojectstudios.com.
2. Information We Collect
Depending on how you interact with our website, we may collect:
Personal information: Your name, email address, billing address, shipping address and telephone number where provided or required.
Account information: Your email address, account profile details, saved addresses, order history and preferences associated with your customer account.
Order information: Products purchased, order history, transaction amounts, delivery details, returns and customer service enquiries.
Payment information: Payment-related details necessary to process transactions. Payments are handled by secure payment providers, and we do not store complete payment card details on our own systems.
Technical information: Your IP address, browser type, device information, website activity and information collected through cookies or similar technologies.
Marketing preferences: Your email address, subscription preferences and any consent you provide when signing up for marketing communications.
We may also collect information you voluntarily provide when contacting us or interacting with our services.
3. How We Use Your Information
We use personal information to:
* Process orders and payments.
* Arrange shipping, delivery, returns and refunds.
* Create and provide access to customer account features.
* Maintain account information, saved addresses and order history.
* Communicate with you about your purchases.
* Respond to customer service enquiries.
* Manage website functionality and security.
* Detect and prevent suspected fraud or misuse.
* Meet applicable legal, accounting and regulatory obligations.
* Send marketing communications where permitted.
* Understand website performance and improve our services.
We only use personal information for purposes supported by an appropriate legal basis.
4. Legal Bases for Processing
Under applicable data protection legislation, we rely on relevant legal bases to process personal information.
These may include:
Contract: When processing your information is necessary to fulfil an order, provide customer account features or deliver a service you have requested.
Legal obligation: When we are required to retain or disclose information to comply with applicable law.
Legitimate interests: When necessary for activities such as customer support, operational security, fraud prevention and improving our services, provided those interests are not overridden by your rights.
Consent: Where consent is required, including certain marketing communications and non-essential cookies or tracking technologies.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. Marketing Communications
If you subscribe to our newsletter or request marketing updates, we may contact you about new collections, product launches, events and other Open Project news.
We will send marketing communications only where permitted by applicable law.
You can unsubscribe at any time using the link provided in our marketing emails or by contacting customerservice@openprojectstudios.com.
Creating or accessing a customer account does not automatically subscribe you to marketing communications.
Unsubscribing from marketing will not prevent us from sending essential communications about your orders, customer account or customer service enquiries.
6. Cookies and Website Analytics
Our website is powered by Shopify and uses cookies and similar technologies to support essential website functions.
These may help operate the shopping basket, checkout, customer account access, security features and other necessary services.
Depending on the technologies enabled on our website, additional cookies or tracking tools may be used to understand website activity, measure performance or support marketing.
Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.
You can also manage cookies through your browser settings. Restricting certain cookies may affect website functionality.
Further information about the cookies and tracking technologies in use will be provided through our website’s cookie information and consent controls, where applicable.
7. Sharing Your Information
We share personal information only where reasonably necessary for the purposes described in this policy or where required by law.
Depending on the services involved, recipients may include:
Shopify: Our ecommerce platform provider, which supports the operation of our online store, customer accounts and checkout and processes certain customer information.
Payment providers: Financial and payment service providers involved in processing transactions, including the payment methods available at checkout.
Delivery providers: Courier and shipping companies that require customer information to fulfil orders.
Technology service providers: Providers that support website functionality, customer accounts, communications, security and business operations.
Marketing and analytics providers: Where such services are enabled and their use is permitted by applicable law.
Professional advisers and authorities: Where necessary to comply with legal obligations, protect our rights or obtain professional services.
Some providers process information on our behalf, while others may act as independent controllers of information they receive.
We do not sell customer contact lists to third parties.
8. International Data Transfers
Some of our technology and service providers may process or store personal information outside the United Kingdom.
Where international transfers are subject to data protection safeguards, we will use appropriate measures required by applicable law.
These may include recognised adequacy arrangements or approved contractual safeguards.
We take reasonable steps to ensure that personal information remains appropriately protected when transferred internationally.
9. Data Retention and Security
We retain personal information only for as long as necessary for the purposes for which it was collected.
Our general retention periods are:
Order and financial records: Six years from the end of the relevant financial year to meet applicable accounting and legal obligations, or longer where legally required.
Customer account information: While your account remains active and for as long as reasonably necessary to provide account services. If your account is closed, we will delete or anonymise information that is no longer required, subject to applicable legal obligations and other lawful retention requirements.
Customer service correspondence: Up to two years after an enquiry has been resolved, unless a longer period is necessary for legal or regulatory reasons.
Marketing information: While you remain subscribed to our marketing communications, subject to periodic review. If you unsubscribe, we may retain limited information necessary to record your preference and prevent further unwanted communications.
Website analytics and cookies: Retained according to the purpose and settings of the relevant technology, subject to applicable legal requirements.
Other personal information is retained only for as long as necessary for the purpose for which it was collected.
Once information is no longer required, it will be securely deleted or anonymised unless further retention is required by law.
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
* Request access to your personal information.
* Ask us to correct inaccurate or incomplete information.
* Request deletion of your information in certain circumstances.
* Restrict or object to certain processing activities.
* Request the transfer of eligible personal information.
* Withdraw consent where processing relies on consent.
* Object to the use of your information for direct marketing.
* Challenge certain decisions made solely through automated processing where applicable.
You may also request the closure of your customer account. Closing an account does not necessarily mean that all associated personal information can be immediately deleted.
To exercise your rights, contact customerservice@openprojectstudios.com.
We may need to verify your identity before responding to certain requests.
You may also raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at www.ico.org.uk.
Where relevant, you may have additional rights under the laws of your country of residence.
11. Customer Accounts
We offer optional customer accounts through Shopify. You can create or access a customer account using your email address and a one-time verification code.
You do not need to create an account to place an order.
When you use a customer account, we may process information including your name, email address, saved delivery addresses, order history and account preferences.
This information is used to provide account features, manage your purchases, respond to enquiries and maintain the security of our services.
Shopify provides the technology supporting customer account access and processes relevant personal information to deliver these services.
You are responsible for keeping the information associated with your account accurate and up to date.
If you believe someone has accessed your account without permission, please contact customerservice@openprojectstudios.com.
You may request the closure of your account or the deletion of your personal information by contacting us.
We will handle these requests in accordance with applicable data protection laws. Certain information may need to be retained for legal, accounting or other lawful purposes.
12. Changes to This Policy and Contact
We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements.
The current version will be published on our website.
If you have any questions about this Privacy Policy or how we handle personal information, please contact us.
Open Project Studios Ltd
Company number: 17443895
Registered in England and Wales
Registered office:
27 Old Gloucester Street
London
United Kingdom
WC1N 3AX
Email: customerservice@openprojectstudios.com
Website: www.openprojectstudios.com
1. Introduction
At Open Project, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Open Project Studios Ltd collects, uses, stores and shares personal data when you visit our website, create or access a customer account, place an order or communicate with us.
Open Project Studios Ltd is registered in England and Wales under company number 17443895.
Our registered office is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.
We are responsible for deciding how personal information collected through our business is used, except where another organisation acts as an independent data controller.
Our website is www.openprojectstudios.com.
For privacy-related enquiries, contact customerservice@openprojectstudios.com.
2. Information We Collect
Depending on how you interact with our website, we may collect:
Personal information: Your name, email address, billing address, shipping address and telephone number where provided or required.
Account information: Your email address, account profile details, saved addresses, order history and preferences associated with your customer account.
Order information: Products purchased, order history, transaction amounts, delivery details, returns and customer service enquiries.
Payment information: Payment-related details necessary to process transactions. Payments are handled by secure payment providers, and we do not store complete payment card details on our own systems.
Technical information: Your IP address, browser type, device information, website activity and information collected through cookies or similar technologies.
Marketing preferences: Your email address, subscription preferences and any consent you provide when signing up for marketing communications.
We may also collect information you voluntarily provide when contacting us or interacting with our services.
3. How We Use Your Information
We use personal information to:
* Process orders and payments.
* Arrange shipping, delivery, returns and refunds.
* Create and provide access to customer account features.
* Maintain account information, saved addresses and order history.
* Communicate with you about your purchases.
* Respond to customer service enquiries.
* Manage website functionality and security.
* Detect and prevent suspected fraud or misuse.
* Meet applicable legal, accounting and regulatory obligations.
* Send marketing communications where permitted.
* Understand website performance and improve our services.
We only use personal information for purposes supported by an appropriate legal basis.
4. Legal Bases for Processing
Under applicable data protection legislation, we rely on relevant legal bases to process personal information.
These may include:
Contract: When processing your information is necessary to fulfil an order, provide customer account features or deliver a service you have requested.
Legal obligation: When we are required to retain or disclose information to comply with applicable law.
Legitimate interests: When necessary for activities such as customer support, operational security, fraud prevention and improving our services, provided those interests are not overridden by your rights.
Consent: Where consent is required, including certain marketing communications and non-essential cookies or tracking technologies.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. Marketing Communications
If you subscribe to our newsletter or request marketing updates, we may contact you about new collections, product launches, events and other Open Project news.
We will send marketing communications only where permitted by applicable law.
You can unsubscribe at any time using the link provided in our marketing emails or by contacting customerservice@openprojectstudios.com.
Creating or accessing a customer account does not automatically subscribe you to marketing communications.
Unsubscribing from marketing will not prevent us from sending essential communications about your orders, customer account or customer service enquiries.
6. Cookies and Website Analytics
Our website is powered by Shopify and uses cookies and similar technologies to support essential website functions.
These may help operate the shopping basket, checkout, customer account access, security features and other necessary services.
Depending on the technologies enabled on our website, additional cookies or tracking tools may be used to understand website activity, measure performance or support marketing.
Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.
You can also manage cookies through your browser settings. Restricting certain cookies may affect website functionality.
Further information about the cookies and tracking technologies in use will be provided through our website’s cookie information and consent controls, where applicable.
7. Sharing Your Information
We share personal information only where reasonably necessary for the purposes described in this policy or where required by law.
Depending on the services involved, recipients may include:
Shopify: Our ecommerce platform provider, which supports the operation of our online store, customer accounts and checkout and processes certain customer information.
Payment providers: Financial and payment service providers involved in processing transactions, including the payment methods available at checkout.
Delivery providers: Courier and shipping companies that require customer information to fulfil orders.
Technology service providers: Providers that support website functionality, customer accounts, communications, security and business operations.
Marketing and analytics providers: Where such services are enabled and their use is permitted by applicable law.
Professional advisers and authorities: Where necessary to comply with legal obligations, protect our rights or obtain professional services.
Some providers process information on our behalf, while others may act as independent controllers of information they receive.
We do not sell customer contact lists to third parties.
8. International Data Transfers
Some of our technology and service providers may process or store personal information outside the United Kingdom.
Where international transfers are subject to data protection safeguards, we will use appropriate measures required by applicable law.
These may include recognised adequacy arrangements or approved contractual safeguards.
We take reasonable steps to ensure that personal information remains appropriately protected when transferred internationally.
9. Data Retention and Security
We retain personal information only for as long as necessary for the purposes for which it was collected.
Our general retention periods are:
Order and financial records: Six years from the end of the relevant financial year to meet applicable accounting and legal obligations, or longer where legally required.
Customer account information: While your account remains active and for as long as reasonably necessary to provide account services. If your account is closed, we will delete or anonymise information that is no longer required, subject to applicable legal obligations and other lawful retention requirements.
Customer service correspondence: Up to two years after an enquiry has been resolved, unless a longer period is necessary for legal or regulatory reasons.
Marketing information: While you remain subscribed to our marketing communications, subject to periodic review. If you unsubscribe, we may retain limited information necessary to record your preference and prevent further unwanted communications.
Website analytics and cookies: Retained according to the purpose and settings of the relevant technology, subject to applicable legal requirements.
Other personal information is retained only for as long as necessary for the purpose for which it was collected.
Once information is no longer required, it will be securely deleted or anonymised unless further retention is required by law.
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
* Request access to your personal information.
* Ask us to correct inaccurate or incomplete information.
* Request deletion of your information in certain circumstances.
* Restrict or object to certain processing activities.
* Request the transfer of eligible personal information.
* Withdraw consent where processing relies on consent.
* Object to the use of your information for direct marketing.
* Challenge certain decisions made solely through automated processing where applicable.
You may also request the closure of your customer account. Closing an account does not necessarily mean that all associated personal information can be immediately deleted.
To exercise your rights, contact customerservice@openprojectstudios.com.
We may need to verify your identity before responding to certain requests.
You may also raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at www.ico.org.uk.
Where relevant, you may have additional rights under the laws of your country of residence.
11. Customer Accounts
We offer optional customer accounts through Shopify. You can create or access a customer account using your email address and a one-time verification code.
You do not need to create an account to place an order.
When you use a customer account, we may process information including your name, email address, saved delivery addresses, order history and account preferences.
This information is used to provide account features, manage your purchases, respond to enquiries and maintain the security of our services.
Shopify provides the technology supporting customer account access and processes relevant personal information to deliver these services.
You are responsible for keeping the information associated with your account accurate and up to date.
If you believe someone has accessed your account without permission, please contact customerservice@openprojectstudios.com.
You may request the closure of your account or the deletion of your personal information by contacting us.
We will handle these requests in accordance with applicable data protection laws. Certain information may need to be retained for legal, accounting or other lawful purposes.
12. Changes to This Policy and Contact
We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements.
The current version will be published on our website.
If you have any questions about this Privacy Policy or how we handle personal information, please contact us.
Open Project Studios Ltd
Company number: 17443895
Registered in England and Wales
Registered office:
27 Old Gloucester Street
London
United Kingdom
WC1N 3AX
Email: customerservice@openprojectstudios.com
Website: www.openprojectstudios.com