Refund policy

We hope you’re happy with your Open Project purchase. If you wish to return an item, please follow the guidance below.

Returns

You have 14 days from receiving your order to notify us if you wish to cancel your purchase. You then have a further 14 days to return the item.

To request a return, please use our online Returns Portal. Alternatively, you can email customerservice@openprojectstudios.com with your order number.

Returned items should be handled only as necessary to inspect their nature, characteristics and fit. Any handling beyond this may result in a deduction from your refund to reflect a reduction in the item’s value.

Customers are responsible for the direct cost of returning unwanted items unless otherwise stated or required by law.

Refunds

Once your return has been received or you provide evidence of posting it, we will process your refund within the legally required timeframe.

Refunds will be issued to your original payment method.

If you cancel an entire eligible order, we will also refund the cost of our least expensive standard delivery option, where applicable.

Faulty or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact returns@openprojectstudios.com with your order number and details of the issue.

We will arrange an appropriate remedy in accordance with your statutory consumer rights.

Nothing in this policy affects your statutory rights.